RE: RE: [Phpgroupware-developers] tts

[Jose Cabrera]

Hey, 

I will see what I can do with the patches needed for tts.

The 'public' implementation of tts basically just the form from phpGW
that runs a function to insert a new ticket into the system.  When I log
into phpGW it is there in on tts page as a new ticket.  

The next thing I want to add to ours, is a ticket history display for
clients when they log into our site.

Our site is http://www.eyemediaworks.com  The tech support form is in a
password protected directory at the site.  Each client gets their own
user name and password, and can log in to use it.

Jose


-----Original Message-----
From: address@hidden
[mailto:address@hidden On Behalf Of Dave Hall
Sent: Friday, November 29, 2002 4:52 PM
To: address@hidden
Subject: Re: RE: [Phpgroupware-developers] tts


Jose Cabrera <address@hidden> wrote:

> Hello,
> 
> I'll take tts.  It is one of my fav apps.

Thanks, we would love some one to maintain this app

> 
> My company has been put it to great use.
> 
> We have created a public interface for submitting and tracking tech 
> support requests from our clients.

This sounds very interesting, I would be interested in seeing it in
action.

> 
> This has saved us a ton of time and improved our customer relations.
> 
> I think it should stay in phpGroupWare.

It is still in phpgw.

In order for you to be added as a phpgroupware developer we need to see
some code.  In this case I think some patches for the existing bugs for
tts which are listed on savannah would be a great start.  If these are
ok then you will be added.  Please checkout docs.phpgroupware.org for
the developer guidelines and other relevant docs.

Just so you are aware of our policy new features can only be added to
the development branch, while bug fixes can go into either - or both.

Post a link to the patch on savannah here once you have something ready.
Let me know if you have any queries and thanks again for the offer. 
btw i will be away for a couple of days.

Cheers

Dave Hall

> 
> -Jose
> 
> -----Original Message-----
> From: address@hidden
> [mailto:address@hidden On Behalf Of Dave Hall
> Sent: Tuesday, November 26, 2002 5:15 PM
> To: address@hidden; address@hidden
> Subject: [Phpgroupware-developers] tts
> 
> 
> Hi all,
> 
> Due to public outcry TTS has been readded to the stable branch.  This 
> application is not maintained  or supported.  If someone want to take 
> this project on please let me know.
> 
> Cheers
> 
> Dave Hall (aka skwashd)
> 
> 
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