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RE: Responses to GNATS email
From: |
Stuart Stevens |
Subject: |
RE: Responses to GNATS email |
Date: |
Sat, 28 Aug 2004 19:28:19 -0700 |
I found that the incoming mail has to specify the database so I created a
new email alias that handles bugs for a specific database. Then I had to
add a cron entry to process the queue for that database.
The incoming responses are appended to the audit-trail, but I had set the
audit-trail to read-only so the changes were being thrown away.
Stuart
-----Original Message-----
From: address@hidden
[mailto:address@hidden On Behalf
Of Stuart Stevens
Sent: Saturday, August 28, 2004 2:05 PM
To: 'Chad Walstrom'; address@hidden
Subject: RE: Responses to GNATS email
Chad
I found that the reply works for the "default" database, but not for other
databases. When I reply to a message from another database, a new PR is
created in the default database.
I created a test database and used it for testing. So the configuration is
the standard configuration.
Any ideas why it would create a new PR when the reply is using a different
database?
Thanks
Stuart
-----Original Message-----
From: Chad Walstrom [mailto:address@hidden
Sent: Saturday, August 28, 2004 10:43 AM
To: address@hidden
Cc: Stuart Stevens
Subject: Re: Responses to GNATS email
Stuart Stevens wrote:
> The default email configuration for GNATS email is to set the reply-to
> to "bugs" and have an email alias of bugs. When I reply to a GNAT
> email, a new PR is generated with the information in the reply.
This shouldn't happen if you retain the subject heading from the autoreply
GNATS sent you.
> I am using Red Hat Linux 8 with a fairly default sendmail/postfix
> configuration.
>
> What should happen when you reply to a GNAT generated email?
It should be appended to the current problem report in the Audit Trail.
> Would the new message be added to the existing GNAT?
Yep.
--
Chad Walstrom <address@hidden> http://www.wookimus.net/
assert(expired(knowledge)); /* core dump */
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