Re: [Pan-users] Re: Problems with some replies

[Joe Zeff]

On 12/13/2008 HarryB wrote:
> After a couple of 
> moments of silence, she asked if I could please spell that for her, 
> which I 
> did. Hey, I even know what NNTP stands for, but that didn't help her 
> either.
>
> Then I made a colossal mistake because I mentioned that I am running 
> Pan under 
> Linux. I was informed that Bellsouth doesn't offer tech support for 
> Linux. 

<set mode="rant">
I'm not surprised.  I did Tier II support for an ISP for over seven 
years, and watched the qualifications and abilities of the "phone 
firewall" go steadily down hill.  Today, if it's not on their cheat 
sheet, they generally have no idea what to do, nor any interest in 
finding out, because it won't get them any more pay.  My advice is, if 
you must call them again, tell them that you just need the answer to one 
technical question and will figure out how to make it work on your own. 
 You might -- might, mind you -- get a tech that is actually both 
willing and able to tell you what you need, but it will probably be a 
lead or manager.
</rant>

--
Joe Zeff
If you can't play with words, what good are they?
http://www.zeff.us http://www.lasfs.info