Re: [Savannah-hackers-public] Savannah ticket notification addresses

[Sylvain]

Hi,

On Sat, Oct 19, 2013 at 10:01:29PM -0600, Bob Proulx wrote:
> Hi Sylvain!
> 
> Good to see you on the list again.
> 
> Sylvain wrote:
> > In theory, what I setup was:
> > - savannah-help-public = user support requests
> >   Support for punctual help goes there
> > - savannah-hackers-public = discussions among Savannah Hackers
> >   Long-term Tasks go there
> > 
> > Of course users tend to send requests to Support, Tasks, and/or
> > savannah-users@, so things get messy :)
> 
> That is useful information.  So one problem is that is not obvious to
> users that random users should submit support requests.  And that
> folks working under the umbrella of the savane team should be the ones
> submitting tasks related to savane development?
> 
> Is there a way to move tickets that were assigned to the wrong place
> over to the right place?

Yes, the "Reassign this item" section.
Even to a different project if you need to :)

> Perhaps we should remove or grey out the Tasks then unless the user is
> a member of the project group?  That would leave only the Support link
> and that would force users to submit only support tickets.

The Tasks tracker was open because I think auth and privs hinder
contributions (think Wiki way).  Of course feel free to configure it
otherwise.  Also users need to post comments for project submissions.

> Or maybe there should be a project for Savannah Administration as
> there is now and have a separate project specifically for devleopment
> of Savane?  I think that would make a lot of sense.  Because that is
> pretty much the separation that we have.  Administration is very
> support oriented.  While Savane development is more project oriented.

Well, technically it's already the case with the 'savane' project
(across Savannah and Gna!).

You could merge the local administration/savane.git branch back to
savane/savane.git.

Cheers!
Sylvain