www/server irc-rules.html

[bill-auger]

CVSROOT:        /web/www
Module name:    www
Changes by:     bill-auger <bill_auger> 21/07/21 11:40:34

Modified files:
        server         : irc-rules.html 

Log message:
        new contact info for IRC abuse reports (#1741611)

CVSWeb URLs:
http://web.cvs.savannah.gnu.org/viewcvs/www/server/irc-rules.html?cvsroot=www&r1=1.64&r2=1.65

Patches:
Index: irc-rules.html
===================================================================
RCS file: /web/www/www/server/irc-rules.html,v
retrieving revision 1.64
retrieving revision 1.65
diff -u -b -r1.64 -r1.65
--- irc-rules.html      17 Jul 2021 06:37:29 -0000      1.64
+++ irc-rules.html      21 Jul 2021 15:40:33 -0000      1.65
@@ -29,9 +29,31 @@
 and talk about free software and other issues which affect the rights
 of computer users, such as Digital Restrictions Management.</p>
 
-<p><b>If you have problems with any of these channels, with trolls or
-abusive members, please email us at <a
-href="mailto:campaigns@fsf.org";>campaigns@fsf.org</a>.</b></p>
+<h3>Getting help</h3>
+<p>
+If you believe that someone is violating these rules, in any of these channels,
+please reach out to that channel's operators.
+If an operator is unable to help you immediately, please be patient.
+</p>
+<p>
+Prefer to ask general questions generally, in the main channel.
+Other community members can help, as much as the operators, in most cases.
+</p>
+<p>
+If you need to chat privately with one of the operators,
+one way to do that is by typing:
+<code>/query NICK</code>
+(where 'NICK' is the plain username -
+for example: bandali, not: @bandali).
+</p>
+<p>
+You can identify the operators by typing:
+<code>/msg ChanServ flags CHANNEL</code>
+(where: 'CHANNEL' is the channel name - for example: #gnu).
+If the operators are unable to help you,
+or if your concern is of a more sensitive nature,
+please email <a href="mailto:campaigns@fsf.org";>campaigns@fsf.org</a>.
+</p>
 
 <h3>List of channels</h3>
 <p>This is a list of our channels.</p>
@@ -196,7 +218,7 @@
 
 <p class="unprintable">Updated:
 <!-- timestamp start -->
-$Date: 2021/07/17 06:37:29 $
+$Date: 2021/07/21 15:40:33 $
 <!-- timestamp end -->
 </p>
 </div>