www/server/standards README.webmastering.html

[Pavel Kharitonov]

CVSROOT:        /web/www
Module name:    www
Changes by:     Pavel Kharitonov <ineiev>       14/09/06 14:34:04

Modified files:
        server/standards: README.webmastering.html 

Log message:
        CCing other queues won't work, per www-discuss.

CVSWeb URLs:
http://web.cvs.savannah.gnu.org/viewcvs/www/server/standards/README.webmastering.html?cvsroot=www&r1=1.170&r2=1.171

Patches:
Index: README.webmastering.html
===================================================================
RCS file: /web/www/www/server/standards/README.webmastering.html,v
retrieving revision 1.170
retrieving revision 1.171
diff -u -b -r1.170 -r1.171
--- README.webmastering.html    13 Jun 2014 08:17:29 -0000      1.170
+++ README.webmastering.html    6 Sep 2014 14:34:03 -0000       1.171
@@ -286,14 +286,14 @@
 project&mdash;the best way to do this is to mail them, and make that
 mail a comment to the ticket as well.</p>
 
-<p>So, say for example that you wanted to ask the chief webmaster whether
+<p>So, say for example that you wanted to ask rms whether
 a certain link on a page was permissible.  You can do this by using
 one of the "comments" links on the ticket page, and listing the other
-party (in this case, &lt;address@hidden&gt;) as a CC:.  You
+party (in this case, &lt;address@hidden&gt;) as a CC:.  You
 could also do this by sending a mail with headers like this:</p>
 
 <pre>
-    To: &lt;address@hidden&gt;, &lt;address@hidden&gt;
+    To: &lt;address@hidden&gt;, &lt;address@hidden&gt;
     Subject: [gnu.org #1234] Question about link policy
 </pre>
 
@@ -304,6 +304,13 @@
 guaranteed to go into the ticket (also as comments).  The latter is fine if
 you're primarily doing work by e-mail, however.</p>
 
+<p>Note that this won't work with other RT-handled addresses.  So, if
+you add &lt;address@hidden&rt; to the CC field of a comment on a
+ticket that already exists in webmasters, nothing will come to the
+campaigns queue.  In those situations, create a new ticket in the
+queue whose attention you want to get, and using the &ldquo;Refers
+to&rdquo; or similar relationship field to connect the two
+tickets.</p>
 
 <h4>RT - ticket status</h4>
 
@@ -1255,7 +1262,7 @@
 
 <p class="unprintable">Updated:
 <!-- timestamp start -->
-$Date: 2014/06/13 08:17:29 $
+$Date: 2014/09/06 14:34:03 $
 <!-- timestamp end -->
 </p>
 </div>