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www/help gethelp.html

From: Karl Berry
Subject: www/help gethelp.html
Date: Mon, 29 Mar 2010 23:05:41 +0000

CVSROOT:        /web/www
Module name:    www
Changes by:     Karl Berry <karl>       10/03/29 23:05:41

Modified files:
        help           : gethelp.html 

Log message:
        escalate to address@hidden


Index: gethelp.html
RCS file: /web/www/www/help/gethelp.html,v
retrieving revision 1.23
retrieving revision 1.24
diff -u -b -r1.23 -r1.24
--- gethelp.html        13 Apr 2009 21:18:30 -0000      1.23
+++ gethelp.html        29 Mar 2010 23:05:38 -0000      1.24
@@ -60,9 +60,15 @@
 solution from us, you may still get one from another user who reads our
 bug report mailing lists.</p>
-<p>Please do not ask us to help you install software or learn how to use
-it&mdash;but do tell us how an installation script fails or where
-documentation is unclear.</p>
+<p>In other words, please do not ask us to help you install software or
+learn how to use it&mdash;but do tell us how an installation script
+fails or where documentation is unclear.</p>
+<p>If an important bug report goes unheeded by the maintainer after a
+reasonable time (please allow at least a week), you can
+&ldquo;escalate&rdquo; the bug by writing to
+&lt;address@hidden&gt;.  This is especially warranted if you can't
+find other evidence of recent activity by the maintainer.
 <h3>Getting general help</h3>
@@ -103,7 +109,7 @@
 README</a> for information on coordinating and submitting translations
 of this article.</p>
-<p>Copyright &copy; 2008, 2009 Free Software Foundation
+<p>Copyright &copy; 2008, 2009, 2010 Free Software Foundation
 <br />
 Verbatim copying and distribution of this entire article is
 permitted in any medium without royalty provided this notice is 
@@ -112,7 +118,7 @@
 <!-- timestamp start -->
-$Date: 2009/04/13 21:18:30 $
+$Date: 2010/03/29 23:05:38 $
 <!-- timestamp end -->

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