www/server/standards README.webmastering.html

[D E Evans]

CVSROOT:        /web/www
Module name:    www
Changes by:     D E Evans <sinuhe>      09/01/06 22:44:17

Modified files:
        server/standards: README.webmastering.html 

Log message:
        stalled indicates that an open ticket is not resolved, but has been put
        on the back burner.  Add this as a note in context of our using stalled
        to mean waiting on feedback, though I believe we should drop this use.  
A
        ticket is to be open if waiting on feedback, but only stalled when 
feedback
        is never received.
        
        Use TT element to visually separate RT status names.

CVSWeb URLs:
http://web.cvs.savannah.gnu.org/viewcvs/www/server/standards/README.webmastering.html?cvsroot=www&r1=1.75&r2=1.76

Patches:
Index: README.webmastering.html
===================================================================
RCS file: /web/www/www/server/standards/README.webmastering.html,v
retrieving revision 1.75
retrieving revision 1.76
diff -u -b -r1.75 -r1.76
--- README.webmastering.html    23 Dec 2008 13:56:19 -0000      1.75
+++ README.webmastering.html    6 Jan 2009 22:44:14 -0000       1.76
@@ -439,40 +439,43 @@
 you're primarily doing work by e-mail, however.
 </p>
 
-<h4>RT - Ticket Statuses</h4>
+<h4>RT - Ticket Status</h4>
 
 <p>
-There are five ticket statuses: new, open, stalled, resolved, and deleted.
-Each has its own purpose.
+There are five ticket statuses: <tt>new</tt>, <tt>open</tt>,
+<tt>stalled</tt>, <tt>resolved</tt>, and <tt>deleted</tt>.  Each has
+its own purpose.
 </p>
 
 <p>
-new is for tickets which have not had work done on them yet.  There usually
-isn't a need to set a ticket to this status.
+<tt>new</tt> is for tickets which have not had work done on them yet.
+There usually isn't a need to set a ticket to this status.
 </p>
 
 <p>
-open is for tickets which are being worked on.  RT will automatically give
-a ticket this status when comments or correspondence are added; you usually
-won't need to change a ticket to be open manually.
+<tt>open</tt> is for tickets which are being worked on.  RT will
+automatically give a ticket this status when comments or correspondence
+are added; you usually won't need to change a ticket to be open manually.
 </p>
 
 <p>
-deleted is for tickets which are spam or otherwise bogus.  If you use
-Emacs, or an mbox mailer, there are scripts which makes it easy to
-mass-file spam tickets as dead, so if you see tickets that are just
-spam.  Make sure to mark them as spam as well.  You can also use
+<tt>deleted</tt> is for tickets which are spam or otherwise bogus.
+If you use Emacs, or an mbox mailer, there are scripts which makes it
+easy to mass-file spam tickets as dead, so if you see tickets that are
+just spam.  Make sure to mark them as spam as well.  You can also use
 the web interface's search facility to do this (under "update all").
 </p>
 
 <p>
-stalled is for valid tickets which indicate a problem, but which require
-more information from outside parties (like the original requestor) before
-we can address them.  Give a ticket this status whenever we need
-information from someone not in the GNU project to fix it.  For example, a
-software maintainer may send mail asking us to put up a new version of a
-page.  If there was a problem with it, you could mail them detailing the
-problem, asking what the fix should be, and mark the ticket stalled.
+<tt>stalled</tt> is for valid tickets which are unresolved, but
+which require more information from outside parties (like the original
+requestor) before we can address them.  Give a ticket this status whenever
+we need information from someone not in the GNU project to fix it.
+For example, a software maintainer may send mail asking us to put up a
+new version of a page.  If there was a problem with it, you could mail
+them detailing the problem, asking what the fix should be, and mark
+the ticket stalled.  This status is also to avoid perma-open tickets,
+ie when you have stopped working on a ticket, but have not resolved it.
 </p>
 
 <p>
@@ -1238,7 +1241,7 @@
 
   <p>Updated:
      <!-- timestamp start -->
-     $Date: 2008/12/23 13:56:19 $
+     $Date: 2009/01/06 22:44:14 $
      <!-- timestamp end -->
   </p>
   </div>