[Savannah-register-public] [task #4242] Submission of ruQueue

[John Fulton]

URL:
  <http://savannah.nongnu.org/task/?func=detailitem&item_id=4242>

                 Summary: Submission of ruQueue
                 Project: Savannah Administration
            Submitted by: jfulton
            Submitted on: Wed 06/08/2005 at 17:33
         Should Start On: Wed 06/08/2005 at 00:00
   Should be Finished on: Sat 06/18/2005 at 00:00
                Category: Project Approval
                Priority: 5 - Normal
                  Status: None
                 Privacy: Public
             Assigned to: None
        Percent Complete: 0%
             Open/Closed: Open
                  Effort: 0.00

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Details:


Site Admin. Approval/Edition URL:
 <https://savannah.nongnu.org/admin/groupedit.php?group_id=7698>


###### ORIGINAL SUBMISSION DETAILS ######

System Group Name:
-----------------
  ruqueue


Full Name:
----------
  ruQueue
  

Type:
-----
  non-GNU software & documentation


License:
-------- 
  Other


Other License: 
--------------
  A majority of the source will be GNU GPL V2.  

Some of the libraries are under the Modified BSD License.


Description:
------------
  ruQueue is Rutgers University's Queue-based Ticket Problem Tracking
system.  

You can use this web-based software to track any kind of request made
to your organization. The typical ruQueue use-case would be:

   1. An end user calls the Help Desk with an issue.
   2. A consultant creates a ticket describing the issue.
   3. The ticket is placed in a queue appropriate for the issue.
   4. The watcher of the queue is then notified of the ticket.
   5. The watcher resolves the issue, contacts the end user, and the
   ticket is then closed.

ruQueue has a variety of features to help you solve your problems in
the above queue-based style.

ruQueue was written in PHP and MySQL and is Free Software

Here is the source code:

 http://ruqueue.rutgers.edu/savannah/ruQueue.tar.gz

Here is a *draft* of the documentation:

 http://ruqueue.rutgers.edu/savannah/ruQueue.pdf



Other Software Required:
------------------------
  Apache, PHP, MySQL

OpenLDAP, Sendmail, Perl, Mail::Sendmail (Perl's Sendmail module) can be used
for extra features, but are not required.  



Other Comments:
---------------
  This software is similar to RT but doesn't use any of its source.  We've
told Jesse Vincent (the RT author) about it and are giving him some credit in
the documentation since the interface is very similar.  

We will be giving out Lamppix demo CDs with this software at the GA Tech
ResNet conference on Jun 26th.  

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