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Re: [Linphone-users] Startup problem in Windows 10

From: Martin W
Subject: Re: [Linphone-users] Startup problem in Windows 10
Date: Mon, 5 Apr 2021 17:36:41 +0200

Dear Peio,

I am on Windows 10, using the current installation file provided for Windows on
This installation is named Linphone-4.2.5.-win32.exe, however linphonec.exe -v reports the version to be 4.4.19
I reinstalled it several times without success (see below).

I already tried starting from command prompt several times these days, both for linphone.exe, linphonec.exe, linphoned.exe.
(BTW: Took me a while to find that it needs to be started from "C:\Program Files (x86)\Linphone" instead of "C:\Program Files (x86)\Linphone\bin")
Anyway, I never get any GUI window to appear, as I used to in the past.

Please find attached the most recent logfiles created e.g. via 
C:\Program Files (x86)\Linphone>bin\linphoned.exe -d 5 -l linlog5.txt
C:\Program Files (x86)\Linphone>bin\linphone.exe -d 5 -l linlogX.txt 
does not produce any output log (nor anything else)

Previous linlog4.txt tells it cannot write to AppData Roaming, resolved by manually creating that directory.
However, linlog5.txt still does not result in any GUI window to appear etc...

Only command to produce any useful result is 
C:\Program Files (x86)\Linphone>bin\linphonec.exe -d 5 -l linlog6.txt -V
which will let me see my webcam video flawlessly along with the linphonec command line prompt.
Well, but I want to use the windows linphone GUI...

Thanks a lot for any hints...

Best regards,

Am Fr., 26. März 2021 um 16:28 Uhr schrieb Peio Rigaux <>:

Hello Martin.

(To Linphone community, I have been very busy for several weeks, so I'm coming step after step into the 82 unread emails of the mailing lists. Thanks for your interrest in Linphone. I could take some time to answer, but I will try to read everything)

I don't remember if I answered your question or not since then.

Assuming that you have the latest Linphone version installed, can you please start Linphone from a command prompt, like you suggested, with the "-V" option ?

This should display some debug logs which could eventually help you.


Peio Rigaux
Junior Software Engineer
Belledonne Communications, the company behind Linphone

Le 18/02/2021 à 00:17, Martin W a écrit :
Thank you for the suggestions, but I think I have to make clear that even after a fresh install NO window will open at all when I start linphone manually the first time (and all following times).
So I don't have an option to do any settings or access the menu. Simply nothing.
I will try tomorrow to start it from an admin command prompt manually after navigating to that folder, but I am afraid this won't change anything.
Are there any command line parameters that might help?
Thank you!
P.S. using Jitsi App currently (not the video conferencing)

Jean-Jacques Sarton <> schrieb am Mi., 17. Feb. 2021, 22:44:

I dont't use Wndows, but I assume that the Windows and the Linux version
are similar.
You produce a log file if you call "Einstellunge" from the Menu
accessible on the top left edge.
On the new window choose the "Erweitert" tab. You will be able to set
"Protokolle aktiviert".

You will probably to terminate Linphone in order to be able to open the
log file.



PS: which alternative Soft phone do you have used?

Am 17.02.21 um 19:35 schrieb Martin W:
> Is it the wrong forum to ask this question?
> I am just wondering because usually this is a quite responsive forum...
> Thank you,
> DeMaddin
> Am Fr., 12. Feb. 2021 um 15:41 Uhr schrieb Martin W
> < <>>:
>     Hello...
>     Several weeks ago I installed and have used Linphone to make
>     phone calls on Win10 without problems (based on 2 SIP numbers).
>     At some point, Linphone did not startup again, neither automatically
>     nor when explicitly started.
>     The hourglass is active for about 5 seconds - but no window appears
>     (no taskbar icon either).
>     It seems to me the process gets stuck in a very early phase.
>     However, there is a background task linphone.exe running - but
>     without any effect or visibility (Status "Wird ausgeführt" in
>     german, like 'running' in english).
>     - I have no idea what could have stopped linphone from working correctly
>     - I have removed and reinstalled linphone already twice, but nothing
>     changed: whenever I try to start it, no window becomes visible.
>     - an alternative SIP client which i installed in the meantime is
>     working fine, however i would prefer to use linphone
>     * Is there a startup log or similar which i can have a look at to
>     identify the issue? Where is it located?
>     * Do you have an idea what could be the cause for this issue?
>     Thank you,
>     DeMaddin
> _______________________________________________
> Linphone-users mailing list

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Attachment: linlog6.txt
Description: Text document

Attachment: linlog4.txt
Description: Text document

Attachment: linlog5.txt
Description: Text document

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