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Re: [Linphone-users] Password recovery at

From: Gerard Vanderveken
Subject: Re: [Linphone-users] Password recovery at
Date: Mon, 06 Jul 2020 12:28:37 +0200
User-agent: Roundcube Webmail/1.4.4

Hi Peio,

Thank you very much!!!

I have tried once to contact you by mail directly and the result was the same:

This message was created automatically by mail delivery software.  A message that you sent could not be delivered to one or more of its recipients. This is a permanent error. The following address(es) failed:     retry timeout exceeded Reporting-MTA: dns;  Action: failed Final-Recipient: rfc822; Status: 5.0.0

Meanwhile I succeeded to change the password. My mistake was that I had always entered the username. The website should emphasise more to leave other fields empty when using the phonenumber. That you should enter or the first and third field of the form or only the second is also not very logical. Then the interface of assistant in Android is better: asking for the phone number or optional log in with user and password.

After changing the password, the connection based on the old password got broken (which is expected and correct).

Going to setup  and entering the password in the account settings, could not bring up the connection again.

It was needed to use the assistent and to 'use linphone account'. This creates a new connection in the setup list. Since the 2 have the same name, all appear as connected. However only one contains the correct password and if you delete the wrong one, your connection fails.

I do not know why the assistent creates always anew a connection account. You loose always the settings altered from the previous connection and when editing it is not clear which is the real one in use.

Best regards,



Peio Rigaux schreef op 2020-07-06 10:53:

Gerard (, I can't send you emails directly....

This is the mail system at host

I'm sorry to have to inform you that your message could not
be delivered to one or more recipients. It's attached below.

For further assistance, please send mail to postmaster.

If you do so, please include this problem report. You can
delete your own text from the attached returned message.

                   The mail system

<>: connect to[]:25: Connection timed out

Sent mail :


Let's recap :

I managed to send you a verification code by doing the recovery procedure on website.

All you have to do is do the same (fill in the form with ONLY your phone number).

You could then set a new password. Aside from that, since your phone number is valid, you should be able to connect in the Linphone app by using the assistant > use a linphone account.

If there is a problem, please tell me what it is by listing all the procedure you have done and what you are expecting.


Peio Rigaux
Junior Software Engineer
Belledonne Communications, the company behind Linphone

Le 01/07/2020 à 09:51, Gerard Vanderveken a écrit :


Little bump.

I'm still not able to recover my password on

Kind regards,



Gerard Vanderveken schreef op 2020-06-26 11:25:



Out of the blue, I received a Linphone validation code

Did you sent it?



Gerard Vanderveken schreef op 2020-06-26 08:28:


As said before and retested: my accountname and the phone number don't work: error msg is 'Please enter your user name and email or your phone number.'

Here are the missing digits to complete the phone number: +32 *** ** 18 55

Creation date was mid march. Did not find a more precise date in settings or files.

I received on the phone a text message from 8850 with a Linphone validation code on 18 march at 19h08 and 19h14 and on 21 march on 11h18 and 11h36 CET (GMT+2).

Kind regards,



As I don't receive your answers from the mail list, I assembled this message myself. Am I registered or posting to the wrong copy ( in stead of of the mail list?


Peio Rigaux

Subject: Re: [Linphone-users] Password recovery at
Date: Thu, 25 Jun 2020 17:16:17 +0200
User-agent: Mozilla/5.0 (X11; Linux x86_64; rv:68.0) Gecko/20100101 Thunderbird/68.6.0


To verify your account, I would need you to give me atleast the creation date and time of your account, and the phone number used to create the account (no need to write it to the mailing list).

> "My phone has been used, because i have received some text messages with a Linphone validation code."

I'm confused... I see in the database that a phone number (like you described) was used for registration. If the phone number is correct you could recover your password using our website.


Peio Rigaux
Junior Software Engineer
Belledonne Communications, the company behind Linphone

Gerard Vanderveken schreef op 2020-06-24 13:27:


Thank you very much for your answer.

My account ghia was indeed created on a tablet and then used on a phone.

ghia ghia eu can be used as email address.

It's possible that i was so stupid to register the account with a national number starting with 048426....

If necessary to verify, it should be possible to sip call (on appointment).

Best regards and TIA,



I'm sorry to have posted twice. Our domain was moved to another server. I got a message about greylisting and I realised that the email adres was not the one where I registered with and so I sent again with that address.

The first address was not intented but was the first in the list of mail identities and the default identity was not used. Solved by uncheck and check again.

To my surprise i saw both messages on the list, while i had expected that the other mail address would have been refused by the list.

As a last remark, i did not receive an email about your answer. For the 4 other posts, mine 2 included, i got a message.

Again, apologies for the disturbance.


Unless you use a tablet, you can't currently create an account on a phone with an email address, you need to have an account either created on the desktop app or on the website.

What is your username ? I could eventually find the associated email address in the database by hand.

As said by the website (even if the UI is misleading), you need to enter your username and email, OR phone number, depending on how you created your account.

Do NOT enter the 3 fields, I don't know if we handle this (whether or not we should).

The username to enter is the part before '' (reminder : strictly speaking, sip_uri = username@domain).

Concerning the initial value of the phone number, it is not taken into account when you fill the username and email fields.

P.S. : I know that there is some improvements to do regarding website UI. It is noted but not scheduled yet, as we have a lot of work to do regarding Linphone itself.


Peio Rigaux
Junior Software Engineer
Belledonne Communications, the company behind Linphone


Gerard Vanderveken schreef op 2020-06-22 08:03:



I have an account at and 2 Android devices. One connects to the account after starting the app.

The other did too, but in setup - preferences had several times the same account at listed and they all showed connected. So, I deleted all of them exept the default one. Since then the app does not connect.

I guess this default (first) account could have been set up with a wrong or changed password.

I tried to enter the password in the account settings, but probably i do not remember it correctly, as it does not fit either on the website. Problem is that i misplaced the note from when i created the account and did not enter it in my password safe.

So, i tried to recover the password. This should be strait forward and easy, but to complicate things further, I do also not remember which email address i used to register. I searched my email boxes, but i received no messages from

My phone has been used, because i have received some text messages with a Linphone validation code.

After trying countless combinations, with no avail, i am puzzled!

The site says: "Please enter your username and your email, or your phone number" suggesting one of the two should do.

Can you recover with only 2 fields or are all 3 needed?

The usernane is that the part before from the account?

Or must included?

Or is it an other name / alias in the account?

I tried with the account name (with and without and the phone number, but always error message "Please enter your user name and email or your phone number."

When trying with an email address, the phone number has an initial value of +33. Should this be erased? Or does it not matter?

With an email address i get always: An error occured: ERROR_EMAIL_DOESNT_MATCH

Is there some way to recover which email address was used?

Or where to find assistance to unlock the account?


Gerard aka ghia

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