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Re: [Linphone-developers] bug tracker

From: Liviu Andronic
Subject: Re: [Linphone-developers] bug tracker
Date: Mon, 12 Jan 2015 11:34:22 +0100

On Mon, Jan 12, 2015 at 11:16 AM, Anton Pomozov <address@hidden> wrote:
> It is not as simple as someone may imagine.
> "Just create bug-tracker" is a one small step at a long long yellow brick 
> road.
Answering to a bug report on the ML, acknowledging that the issue
exists, trying to understand the exact conditions that trigger the
given issue, and simply giving a glimmer of hope that might be the
devels will take it under consideration in between the interminable
pile of existing bugs to fix and features to implement...

All of this is NOT as difficult as you make it sound like. And it is
certainly better and nicer than simply ignoring these reports and
users for years...

I guess the bottom line is that adopting more of the practices of
open-source projects would do a world of good to the community and to
the devels, allowing aggravating issues to be tracked down and fixed.
And thus improving the commercial prospects of the software.


PS My criticism on this matter notwithstanding, I have a lot of
admiration for the solid piece of software that Linphone is, and for
its continued development and maintenance. And I warmly thank the
Linphone devels for making it happen.

> In addition to the public bug-tracker you still need CVS, automatic build and 
> deploy system, CI and test servers.
> All of them should be tight integrate to minimize efforts of developers to 
> integrate patches and apply changes.
> To "simple apply patch" you should have big number of test cases of all kinds 
> - unit, functionality, regress, integrate.
> You also should have wide and enough smart workflow for fixing issue, apply 
> patch, develop new branch with new functionality or bug fixing in release 
> branches.
> Someone should support documentation for all this stuff and for projects API, 
> user stories, etc.
> Does anyone of you have enough time, money and knowledge to build whole 
> infrastructure for that project?
> If you can do all this stuff and keep it opensource and free (at least for 
> non commercial use) just fork a current project and go ahead!
> Everyone of us will say thank you very much!
> Through some kind of magic this project still alive and it is good enough to 
> use it for our purposes, and many thanks to the maintainers for this.
>> 12 янв. 2015 г., в 11:57, Henrik Pauli <address@hidden> написал(а):
>> I have a *patch* that's been regularly ignored for 3 years :)
>> On 11/01/15 23:54, Liviu Andronic wrote:
>>> On Sun, Jan 11, 2015 at 11:04 PM, Peter Villeneuve <address@hidden> wrote:
>>>> I don't think so.
>>>> I have the exact same problem. I posted a bug about the Samsung Notes 2 and
>>>> 3 here but never got any replies. I also noticed another user posted a
>>>> similar bug here months ago and he was also ignored (and the bug 
>>>> continues).
>>> I'd like to add my voice to this. Often I hesitate whether it is worth
>>> my effort reporting this or that annoying bug that makes Linphone
>>> unusable, simply because most of the times my reports on the ML get
>>> unnoticed, or at the very least don't get any replies. From the users'
>>> perspective, incredibly frustrating, as it's no fun when your efforts
>>> are almost surely going to waste. And this most certainly dampens many
>>> users' enthusiasm to help Linphone devels track down issues with their
>>> open-source software...
>>> So yeah, a real bug tracker would be so much nicer. As would be more
>>> interaction from Linphone devels. Knowing that a bug was heard, that
>>> it was discussed, and that it was decided to wontfix or to fix (and
>>> that there is an approximate time frame, say, before the end of next
>>> year) is most satisfying for your users...
>>> Perhaps Linphone needs a dedicated community organizer, or similar?
>>> Best regards,
>>> Liviu
>>>> In fact, if you look through the archives, you'll notice most bug reports
>>>> never get any replies.
>>>> Not the most organized open source project I've seen...
>>>> On Sun, Jan 11, 2015 at 9:30 PM, Eric Toombs <address@hidden> wrote:
>>>>> Does linphone have a /real/ bug tracker? I posted a couple bugs on this
>>>>> mailing list a year ago or so, and they were just buried, which is what
>>>>> usually happens on a mailing list.
>>>>> _______________________________________________
>>>>> Linphone-developers mailing list
>>>>> address@hidden
>>>> _______________________________________________
>>>> Linphone-developers mailing list
>>>> address@hidden
>> _______________________________________________
>> Linphone-developers mailing list
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> _______________________________________________
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