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Automated reply from address@hidden

From: hifisound1
Subject: Automated reply from address@hidden
Date: Tue, 26 Aug 2003 11:08:24 -0400

     Thanks for emailing HiFiSoundconnection!!! We strive to provide the 
ultimate buying experience. Products at the best prices with customer service 
that you would expect from your local retail stores. Make sure to check our 
site  for our new 
items that we are adding all the time. Please read through this email to 
answers of our most common questions…….

1) When will my order ship???

Answer: We strive to ship orders the same day we receive payment. We ship via 
UPS Monday-Friday and we email the UPS tracking # as soon as the order leaves 
our company. (Note MSN AOL and other users please check your junk mail as 
sometimes the junk mail filters will wrongly put our messages in the wrong 

2) What type of payments do you accept???

Answer: We accept Paypal and Bid Pay for credit card payments. Please send your 
payments to address@hidden We also accept money orders, cashier’s checks as 
well as personal checks (please allow 7 business days for personal checks to 
clear). If sending make ensure that you include your EBAY ID, ITEM # WON and 
YOUR SHIPPING ADDRESS. Many orders are delayed because we do not receive any 
information with payments. This make it impossible to know what items you 

3) Why am I not receiving emails from HiFiSoundconnection?

Answer: Most times this is either caused by your junk mail filter or that you 
have not updated your email address with eBay to your current one. We answer 
all emails we receive. We do not ignore anyone. Customer service is very 
important to us and we respond ASAP. This is usually within a few hours.

4) Do you combine shipping?

Answer: Yes we will always combine shipping on items that can be shipped 
together. For example we can ship 2 stinger RCA’s together but we can not ship 
2 large Audiobahn sub boxes together that weight 110 pounds each. Feel free to 
email us at address@hidden and we will be more than happy to get you a quote.

5) Do you ship to Canada, Hawaii, Alaska Internationally or APO boxes???

Answer: We do ship to Canada via UPS Standard. We ship to Hawaii and Alaska 
however please email us at address@hidden for a quote. We can ship 
internationally but you must ok this first before you bid. We support out 
troops and are more than happy to ship to APO addresses, however you must also 
email us for a quote before bidding. APO boxes can not receive any item over 70 
pounds so email us for the weights.

6) How will I know when you received my payment???

Answer: You will receive your UPS tracking # within 24 hours of us receiving 
your payment. There are some exceptions to this, if you have sent us a personal 
check it will have to clear first also if you have ordered a custom item it can 
take an additional 1-3 days. If you are inquiring if we have received your 
payment please make sure to include in your email your NAME, ITEM # and METHOD 
OF PAYMENT. This will speed up the response time.

7) What type of subs come in the Audiobahn sub enclosures???

Answer: These sub boxes are loaded with the High-Excursion subs. These subs are 
specifically designed for these boxes and sound the best in them. They do not 
have a specific model # from Audiobahn. The encloseures are designed and built 
by Audiobahn for the best sound quality and SPL.

8) Do you sell additional items???

Answer: Yes we carry 1000’s of items on our site this is the best way 
to purchase multiple items and to save on shipping.

Thanks again for your business we will do whatever we can to assist you,
HiFiSoundconnection Staff

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