Before

I am satisfied with the level of service
+---------------+-----+----------+----------+---------------+------------------+
| Label         |Value|Frequency |Percent   |Valid Percent  |Cumulative Percent|
#===============#=====#==========#==========#===============#==================#
|Strongly       |    1|         5|     29,41|          29,41|             29,41|
|Disagree       |     |          |          |               |                  |
|Disagree       |    2|         4|     23,53|          23,53|             52,94|
|No Opinion     |    3|         3|     17,65|          17,65|             70,59|
|Agree          |    4|         3|     17,65|          17,65|             88,24|
|Strongly Agree |    5|         2|     11,76|          11,76|            100,00|
#===============#=====#==========#==========#===============#==================#
|                Total|        17|     100,0|          100,0|                  |
+---------------------+----------+----------+---------------+------------------+

After (proposal)

I am satisfied with the level of service
+------------------------------------------------------------------------------+
| Label           |Value|Frequency |Percent   |Valid Percent|Cumulative Percent|
|=================|============================================================|
|Strongly Disagree|    1|         5|     29,41|        29,41|             29,41|
|-----------------|-----|----------|----------|-------------|------------------|
|Disagree         |    2|         4|     23,53|        23,53|             52,94|
|-----------------|-----|----------|----------|-------------|------------------|
|No Opinion       |    3|         3|     17,65|        17,65|             70,59|
|-----------------|-----|----------|----------|-------------|------------------|
|Agree            |    4|         3|     17,65|        17,65|             88,24|
|-----------------|-----|----------|----------|-------------|------------------|
|Strongly Agree   |    5|         2|     11,76|        11,76|            100,00|
|==============================================================================|
|                  Total|        17|    100,00|       100,00|                  |
+------------------------------------------------------------------------------+

Before

Valid cases = 17; cases with missing value(s) = 0.
+------------------------#--+-----+----------+----------+--------+------+------+
|Variable                # N|Mean | S.E. Mean| Std.     |Interval|Lower |Upper |
|                        #  |     |          | Deviation|        |      |      |
#========================#==#=====#==========#==========#========#======#======#
|I am satisfied with the #17| 2,59|       ,34|      1,42|    4,00|  1,00|  5,00|
|level of service        #  |     |          |          |        |      |      |
|The value for money was #17| 2,29|       ,32|      1,31|    4,00|  1,00|  5,00|
|good                    #  |     |          |          |        |      |      |
|The staff were slow in  #17| 3,41|       ,33|      1,37|    4,00|  1,00|  5,00|
|responding              #  |     |          |          |        |      |      |
|My concerns were dealt  #17| 2,47|       ,34|      1,42|    4,00|  1,00|  5,00|
|with in an efficient    #  |     |          |          |        |      |      |
|manner                  #  |     |          |          |        |      |      |
|There was too much noise#17| 2,00|       ,28|      1,17|    4,00|  1,00|  5,00|
|in the rooms            #  |     |          |          |        |      |      |
+------------------------#--+-----+----------+----------+--------+------+------+

After (Proposal)

Valid cases = 17; cases with missing value(s) = 0.
+--------------------------------------------------------------------------------------+
|Variable                   | N |Mean  |S.E. Mean|Std. Deviation|Interval|Lower |Upper |
|===========================|==========================================================|
|I am satisfied with the    |   |      |         |              |        |      |      |
|level of service           | 17|  2,59|      ,34|          1,42|    4,00|  1,00|  5,00|
|---------------------------|---|------|---------|--------------|--------|------|------|
|The value for money was    |   |      |         |              |        |      |      |
|good                       | 17|  2,29|      ,32|          1,31|    4,00|  1,00|  5,00|
|---------------------------|---|------|---------|--------------|--------|------|------|
|The staff were slow in     |   |      |         |              |        |      |      |
|responding                 | 17|  3,41|      ,33|          1,37|    4,00|  1,00|  5,00|
|---------------------------|---|------|---------|--------------|--------|------|------|
|My concerns were dealt     |   |      |         |              |        |      |      |
|with in an efficient manner| 17|  2,47|      ,34|          1,42|    4,00|  1,00|  5,00|
|---------------------------|---|------|---------|--------------|--------|------|------|
|There was too much noise   |   |      |         |              |        |      |      |
|in the rooms               | 17|  2,00|      ,28|          1,17|    4,00|  1,00|  5,00|
+--------------------------------------------------------------------------------------+

Before

Variable Description                                                  Position
==============================================================================
      v1 Label: I am satisfied with the level of service                     1
         Format: F8.0
         Measure: Ordinal
         Role: Input
         Display Alignment: Right
         Display Width: 8

         +-----+-----------------+
         |Value|Label            |
         +-----+-----------------+
         |    1|Strongly Disagree|
         |    2|Disagree         |
         |    3|No Opinion       |
         |    4|Agree            |
         |    5|Strongly Agree   |
         +-----+-----------------+
      v4 Etiqueta: My concerns were dealt with in an efficient manner        4
         Format: F8.0
         Measure: Ordinal
         Role: Input
         Display Alignment: Right
         Display Width: 8

         +-----+-----------------+
         |Value|Label            |
         +-----+-----------------+
         |    1|Strongly Disagree|
         |    2|Disagree         |
         |    3|No Opinion       |
         |    4|Agree            |
         |    5|Strongly Agree   |
         +-----+-----------------+


After (proposal 1)

Variable Description                                                  Position
==============================================================================
      v1 Label            : I am satisfied with the level of service         1
         Format           : F8.0
         Measure          : Ordinal
         Role             : Input
         Display Alignment: Right
         Display Width.   : 8

         +-----------------------+
         |Value|Label            |
         |-----+-----------------|
         |    1|Strongly Disagree|
         |    2|Disagree         |
         |    3|No Opinion       |
         |    4|Agree            |
         |    5|Strongly Agree   |
         +-----------------------+

      v4 Label            : My concerns were dealt with in an               4
                            efficient manner
         Format           : F8.0
         Measure          : Ordinal
         Role             : Input
         Display Alignment: Right
         Display Width    : 8

         +-----------------------+
         |Value|Label            |
         |-----+-----------------|
         |    1|Strongly Disagree|
         |    2|Disagree         |
         |    3|No Opinion       |
         |    4|Agree            |
         |    5|Strongly Agree   |
         +-----------------------+

After (proposal 2)

+--------+------------------------------------------------------------+--------+
|Variable|Description                                                 |Position|
|==============================================================================|
|     v1 |Label            : I am satisfied with the level of service |       1|
|        |Format           : F8.0                                     |        |
|        |Measure          : Ordinal                                  |        |
|        |Role             : Input                                    |        |
|        |Display Alignment: Right                                    |        |
|        |Display Width.   : 8                                        |        |
|        |------------------------------------------------------------|        |
|        |Value|Label                                                 |        |
|        |-----+------------------------------------------------------|        |
|        |    1|Strongly Disagree                                     |        |
|        |    2|Disagree                                              |        |
|        |    3|No Opinion                                            |        |
|        |    4|Agree                                                 |        |
|        |    5|Strongly Agree                                        |        |
|--------|------------------------------------------------------------|--------|
|     v4 |Label            : My concerns were dealt with in an        |       4|
|        |                   efficient manner                         |        |
|        |Format           : F8.0                                     |        |
|        |Measure          : Ordinal                                  |        |
|        |Role             : Input                                    |        |
|        |Display Alignment: Right                                    |        |
|        |Display Width    : 8                                        |        |
|        |------------------------------------------------------------|        |
|        |Value|Label                                                 |        |
|        |-----+------------------------------------------------------|        |
|        |    1|Strongly Disagree                                     |        |
|        |    2|Disagree                                              |        |
|        |    3|No Opinion                                            |        |
|        |    4|Agree                                                 |        |
|        |    5|Strongly Agree                                        |        |
+--------+------------------------------------------------------------+--------+