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Re: Futile bug reports?
From: |
Peter S Galbraith |
Subject: |
Re: Futile bug reports? |
Date: |
Mon, 13 Aug 2001 16:00:27 -0400 |
Kai Gro johann wrote:
> I wonder if it makes sense to use something like the Debian people
> use? They have an email interface to their system, so the existing
> M-x report-emacs-bug RET machinery could be kept up.
>
> I _think_ the package maintainers also use email to deal with the
> reports, though I'm not sure about this. I'm not a Debian package
> maintainer. But maybe such a person is reading this and can advise?
Our BTS (Bug Tracking System) uses email to submit bug reports,
but they are thereafter viewable via a web interface.
Users submit a bug by email to submit@bugs.debian.org with
"Package", "Version" and "Severity" tags, like so:
To: Debian GNU/Linux bug tracking system <submit@bugs.debian.org>
Subject: emacs20; doesn't install properly
--text follows this line--
Package: emacs20
Version: 20.7-3
Severity: normal
blah blah blah...
There are a few front ends to fill in the info for users (I maintain
debian-bug.el for example). When the message is sent, the BTS
replies with an assigned bug number.
Users and maintainers can submit more info on the bug by sending
email to that bug number, e.g. for bug #100000, to
100000@bugs.debian.org.
Users can view the bug report at http://bugs.debian.org/100000
or by package name, maintainer name or submitter name:
http://bugs.debian.org/packagename
http://bugs.debian.org/maintainer@email.address
http://bugs.debian.org/from:submitter@email.address
Developers can close the bug by email 100000-done@bugs.debian.org
or by sending commands to control@bugs.debian.org (or via a
Closes: statement in the package Changelog of a new uploaded package).
See http://www.debian.org/Bugs/ for links for relevant usage info
for all these interfaces.
It works _quite_ well.
Peter
- Re: Futile bug reports?, (continued)
- Re: Futile bug reports?, Charles Sebold, 2001/08/08
- Re: Futile bug reports?, Richard Stallman, 2001/08/08
- Re: Futile bug reports?, deja8501, 2001/08/09
- Re: Futile bug reports?, Eli Zaretskii, 2001/08/09
- Re: Futile bug reports?, deja8501, 2001/08/09
- Re: Futile bug reports?, Eli Zaretskii, 2001/08/09
- Re: Futile bug reports?, Gerd Moellmann, 2001/08/09
- Re: Futile bug reports?, Gunnar Evermann, 2001/08/13
- Re: Futile bug reports?, Eli Zaretskii, 2001/08/13
- Re: Futile bug reports?, Kai Großjohann, 2001/08/13
- Re: Futile bug reports?,
Peter S Galbraith <=
- Re: Futile bug reports?, Eli Zaretskii, 2001/08/14
- Re: Futile bug reports?, Peter S Galbraith, 2001/08/14
- Re: Futile bug reports?, Eli Zaretskii, 2001/08/14
- Re: Futile bug reports?, Peter S Galbraith, 2001/08/14
- Re: Futile bug reports?, Richard Stallman, 2001/08/15
- Re: Futile bug reports?, Peter S Galbraith, 2001/08/15
- Re: Futile bug reports?, Marcelo Dias de Toledo, 2001/08/15
- Re: Futile bug reports?, Paul D. Smith, 2001/08/15
- Re: Futile bug reports?, Peter S Galbraith, 2001/08/15
- Re: Futile bug reports?, Paul D. Smith, 2001/08/15