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Re: Autoresponder for mail sent to bug-sh-utils, and other obsolete list
Re: Autoresponder for mail sent to bug-sh-utils, and other obsolete lists
Fri, 6 Apr 2007 19:18:47 +0100 (BST)
On Fri, 6 Apr 2007, James Youngman wrote:
With help from Justin Baugh, I have now set up the
bug-obsolete-packages mailing list. It functions as an autoresponder
for mail sent to bug-sh-utils, bug-textutils and bug-fileutils. The
point of doing this is that anybody using those mailing list names is
almost certainly using very old versions of the software (probably 6+
years old). They should probably try to reproduce their problem with
a newer version of coreutils before mailing bug-coreutils about their
I think it's wise to discourage people simply re-posting their query to
bug-coreutils, however the given text here is backwards IMHO.
Thanks for your mail about GNU software. Unfortunately, you have sent
email to an out-of-date mailing list name. The mailing list has been
renamed because the package itself has been renamed.
"software package itself" ?
The fact that you are using an out-of-date list (and package) name
implies that the software you have been using is now very out of date.
If you are writing to report a bug, please take the time to download
the updated version of the software. It is likely that your problem
has already been fixed in the updated version of the software.
From memory of the list history, it's >= likely that the problem is
answered in the FAQ. The problem with asking people to download a newer
version, which I see a lot, is the expectation that they have the
wherewithal to compile and run their own software. Perhaps a better
suggestion in the first instance is to check for vendor updates, e.g.
"It would be worth checking with the person or organisation which
provided the software whether a newer version is available from them."
Users of the various long-term-support distros (RHEL, Ubuntu LTS) may
not easily be able to drop in a replacement, particularly as that goes
against the incremental fix-only approach these distros encourage.
... then you should download a copy of GNU coreutils, which replaced
the three packages textutils, sh-utils and fileutils on 2002-09-01.
GNU coreutils is available from ftp://ftp.gnu.org:/pub/gnu/coreutils.
Unnecessary port separator?
I think the best place to direct people for self-help, in order, is:
- the FAQ
- search the mailing list archives, give direct URL
- check for vendor update
- address@hidden with "does it fail in the latest version" caveat