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[Chinese-translators] University of Oxford Survey
From: |
Mark Starbuck |
Subject: |
[Chinese-translators] University of Oxford Survey |
Date: |
Fri, 19 Jul 2002 10:42:38 +0100 |
UNIVERSITY OF OXFORD INTERNATIONAL TIPPING SURVEY: CHINA
Dear Sir/Madam,
I am a researcher at the University of Oxford investigating why people give
and receive 'tips'.
I am currently collecting information on tipping practices in 60 countries
including China using a short e-mail questionnaire. Please can you spend a
few minutes to fill one in and return it to me. It does not require you to
give details of your own tipping practices but rather of the tipping
practices of the people living in China.
I would also be grateful if you could either send me the e-mail addresses of
a handful of other people you know of your nationality to whom I could send
the questionnaire, or if you prefer, pass it directly to them.
Respondents answers will be completely confidential. No names will be
recorded. A summary of the results will be placed in due course on the
Sociology Department website (www.sociology.ox.ac.uk). Please e-mail me
(address@hidden) if you have any questions or comments.
Thank-you in advance for your help.
Mark Starbuck
----------------------------------------------------------
PLEASE PRESS YOUR REPLY BUTTON TO ANSWER THE QUESTIONNAIRE
----------------------------------------------------------
*** QUESTIONNAIRE INSTRUCTIONS ***
Please answer all 3 Sections.
Here are some guidelines on how to complete Section 1.
QUESTION a asks, As far as you know, do you think Chinese tip
[OCCUPATION, such as] TAXI DRIVERS? Put a y in the brackets to indicate
your answer. Answer this question for all 30 occupations. Please include
details of what you think most Chinese usually do rather than describe your
own tipping practices.
I define a tip as:
A voluntary monetary payment for a service provided. It is normally paid to
employees, but sometimes to self-employed, such as to a barber. The tip is
additional to, and normally lower than the price paid for the good or
service. A tip does not include gifts in kind and is not a service
charge or a bribe.
* If the occupation does not exist in China, put N/A next to the
occupation, and go to the next occupation.
* If the occupation is Normally or Sometimes tipped, go to Question 2.
* If the occupation is Never tipped or you Dont know, do not answer
Question 2 for that occupation, go to the next occupation.
QUESTION b asks, What type of tip do they usually give? I define the
different types of tip as follows:
A CUSTOMARY AMOUNT or PERCENTAGE is an amount or percentage that is fixed by
custom and a DISCRETIONARY AMOUNT is an amount that is freely chosen by an
individual.
* Enter the amount if the tip is either a Customary percentage or
Customary amount after the dotted lines.
* Include extra details such as round up to the nearest
per bag or per
day if necessary.
* Use the currency units of your country.
* Put DK if you do not know the Customary percentage or Customary
amount.
EXAMPLE
1a. As far as you know, do you think Chinese tip TAXI DRIVERS?
(y) Normally yes
( ) Sometimes
( ) Never
( ) Dont know
1b. What type of tip do they usually give?
(y) Customary percentage of
10%
( ) Customary amount
( ) Discretionary amount
( ) Dont know
In the example, the respondent has indicated that Chinese taxi drivers are
normally tipped a customary percentage of 10%.
*********************************************************
THE INTERNATIONAL TIPPING SURVEY
*********************************************************
SECTION 1: TIPPING PRACTICES IN CHINA
Please answer question a for all 30 occupations and question b for all
the occupations that are Normally or Sometimes tipped.
1a. As far as you know, do you think Chinese tip TOUR GUIDES?
( ) Normally yes
( ) Sometimes
( ) Never
( ) Dont know
1b. What type of tip do they usually give?
( ) Customary percentage of
( ) Customary amount of
( ) Discretionary amount
( ) Dont know
2a. As far as you know, do you think Chinese tip TAXI DRIVERS (metered)?
( ) Normally yes
( ) Sometimes
( ) Never
( ) Dont know
2b. What type of tip do they usually give?
( ) Customary percentage of
( ) Customary amount of
( ) Discretionary amount
( ) Dont know
3a. As far as you know, do you think Chinese tip BUS DRIVERS (local
services)?
( ) Normally yes
( ) Sometimes
( ) Never
( ) Dont know
3b. What type of tip do they usually give?
( ) Customary percentage of
( ) Customary amount of
( ) Discretionary amount
( ) Dont know
4a. As far as you know, do you think Chinese tip FLIGHT ATTENDANTS?
( ) Normally yes
( ) Sometimes
( ) Never
( ) Dont know
4b. What type of tip do they usually give?
( ) Customary percentage of
( ) Customary amount of
( ) Discretionary amount
( ) Dont know
5a. As far as you know, do you think Chinese tip HOTEL DOORMEN/WOMEN?
( ) Normally yes
( ) Sometimes
( ) Never
( ) Dont know
5b. What type of tip do they usually give?
( ) Customary percentage of
( ) Customary amount of
( ) Discretionary amount
( ) Dont know
6a. As far as you know, do you think Chinese tip HOTEL LUGGAGE PORTERS?
( ) Normally yes
( ) Sometimes
( ) Never
( ) Dont know
6b. What type of tip do they usually give?
( ) Customary percentage of
( ) Customary amount of
( ) Discretionary amount
( ) Dont know
7a. As far as you know, do you think Chinese tip HOTEL CHAMBERMAIDS?
( ) Normally yes
( ) Sometimes
( ) Never
( ) Dont know
7b. What type of tip do they usually give?
( ) Customary percentage of
( ) Customary amount of
( ) Discretionary amount
( ) Dont know
8a. As far as you know, do you think Chinese tip HOTEL ROOM SERVICE?
( ) Normally yes
( ) Sometimes
( ) Never
( ) Dont know
8b. What type of tip do they usually give?
( ) Customary percentage of
( ) Customary amount of
( ) Discretionary amount
( ) Dont know
9a. As far as you know, do you think Chinese tip RESTAURANT CHEFS/COOKS?
( ) Normally yes
( ) Sometimes
( ) Never
( ) Dont know
9b. What type of tip do they usually give?
( ) Customary percentage of
( ) Customary amount of
( ) Discretionary amount
( ) Dont know
10a. As far as you know, do you think Chinese tip RESTAURANT MAITREDS?
( ) Normally yes
( ) Sometimes
( ) Never
( ) Dont know
10b. What type of tip do they usually give?
( ) Customary percentage of
( ) Customary amount of
( ) Discretionary amount
( ) Dont know
11a. As far as you know, do you think Chinese tip RESTAURANT
WAITERS/WAITRESSES?
( ) Normally yes
( ) Sometimes
( ) Never
( ) Dont know
11b. What type of tip do they usually give?
( ) Customary percentage of
( ) Customary amount of
( ) Discretionary amount
( ) Dont know
12a. As far as you know, do you think Chinese tip BARTENDERS?
( ) Normally yes
( ) Sometimes
( ) Never
( ) Dont know
12b. What type of tip do they usually give?
( ) Customary percentage of
( ) Customary amount of
( ) Discretionary amount
( ) Dont know
13a. As far as you know, do you think Chinese tip RESTROOM (W/C) ATTENDANTS?
( ) Normally yes
( ) Sometimes
( ) Never
( ) Dont know
13b. What type of tip do they usually give?
( ) Customary percentage of
( ) Customary amount of
( ) Discretionary amount
( ) Dont know
14a. As far as you know, do you think Chinese tip HAIRDRESSERS?
( ) Normally yes
( ) Sometimes
( ) Never
( ) Dont know
14b. What type of tip do they usually give?
( ) Customary percentage of
( ) Customary amount of
( ) Discretionary amount
( ) Dont know
15a. As far as you know, do you think Chinese tip HAIRWASHERS/SHAMPOOISTS?
( ) Normally yes
( ) Sometimes
( ) Never
( ) Dont know
15b. What type of tip do they usually give?
( ) Customary percentage of
( ) Customary amount of
( ) Discretionary amount
( ) Dont know
16a. As far as you know, do you think Chinese tip BEAUTICIANS?
( ) Normally yes
( ) Sometimes
( ) Never
( ) Dont know
16b. What type of tip do they usually give?
( ) Customary percentage of
( ) Customary amount of
( ) Discretionary amount
( ) Dont know
17a. As far as you know, do you think Chinese tip CASINO CROUPIERS/DEALERS?
( ) Normally yes
( ) Sometimes
( ) Never
( ) Dont know
17b. What type of tip do they usually give?
( ) Customary percentage of
( ) Customary amount of
( ) Discretionary amount
( ) Dont know
18a. As far as you know, do you think Chinese tip THEATRE USHERS?
( ) Normally yes
( ) Sometimes
( ) Never
( ) Dont know
18b. What type of tip do they usually give?
( ) Customary percentage of
( ) Customary amount of
( ) Discretionary amount
( ) Dont know
19a. As far as you know, do you think Chinese tip SHOP ASSISTANTS?
( ) Normally yes
( ) Sometimes
( ) Never
( ) Dont know
19b. What type of tip do they usually give?
( ) Customary percentage of
( ) Customary amount of
( ) Discretionary amount
( ) Dont know
20a. As far as you know, do you think Chinese tip FOOD DELIVERERS (e.g.
pizza)?
( ) Normally yes
( ) Sometimes
( ) Never
( ) Dont know
20b. What type of tip do they usually give?
( ) Customary percentage of
( ) Customary amount of
( ) Discretionary amount
( ) Dont know
21a. As far as you know, do you think Chinese tip GAS STATION ATTENDANTS?
( ) Normally yes
( ) Sometimes
( ) Never
( ) Dont know
21b. What type of tip do they usually give?
( ) Customary percentage of
( ) Customary amount of
( ) Discretionary amount
( ) Dont know
22a. As far as you know, do you think Chinese tip MOTOR VEHICLE MECHANICS?
( ) Normally yes
( ) Sometimes
( ) Never
( ) Dont know
22b. What type of tip do they usually give?
( ) Customary percentage of
( ) Customary amount of
( ) Discretionary amount
( ) Dont know
23a. As far as you know, do you think Chinese tip SHOE-POLISHERS?
( ) Normally yes
( ) Sometimes
( ) Never
( ) Dont know
23b. What type of tip do they usually give?
( ) Customary percentage of
( ) Customary amount of
( ) Discretionary amount
( ) Dont know
24a. As far as you know, do you think Chinese tip GARBAGE COLLECTORS?
( ) Normally yes
( ) Sometimes
( ) Never
( ) Dont know
24b. What type of tip do they usually give?
( ) Customary percentage of
( ) Customary amount of
( ) Discretionary amount
( ) Dont know
25a. As far as you know, do you think Chinese tip HOUSEHOLD CLEANERS?
( ) Normally yes
( ) Sometimes
( ) Never
( ) Dont know
25b. What type of tip do they usually give?
( ) Customary percentage of
( ) Customary amount of
( ) Discretionary amount
( ) Dont know
26a. As far as you know, do you think Chinese tip TEACHERS?
( ) Normally yes
( ) Sometimes
( ) Never
( ) Dont know
26b. What type of tip do they usually give?
( ) Customary percentage of
( ) Customary amount of
( ) Discretionary amount
( ) Dont know
27a. As far as you know, do you think Chinese tip HOSPITAL NURSES?
( ) Normally yes
( ) Sometimes
( ) Never
( ) Dont know
27b. What type of tip do they usually give?
( ) Customary percentage of
( ) Customary amount of
( ) Discretionary amount
( ) Dont know
28a. As far as you know, do you think Chinese tip POLICE OFFICERS?
( ) Normally yes
( ) Sometimes
( ) Never
( ) Dont know
28b. What type of tip do they usually give?
( ) Customary percentage of
( ) Customary amount of
( ) Discretionary amount
( ) Dont know
29a. As far as you know, do you think Chinese tip RELIGIOUS PROFESSIONALS?
( ) Normally yes
( ) Sometimes
( ) Never
( ) Dont know
29b. What type of tip do they usually give?
( ) Customary percentage of
( ) Customary amount of
( ) Discretionary amount
( ) Dont know
30a. As far as you know, do you think Chinese tip FUNERAL UNDERTAKERS?
( ) Normally yes
( ) Sometimes
( ) Never
( ) Dont know
30b. What type of tip do they usually give?
( ) Customary percentage of
( ) Customary amount of
( ) Discretionary amount
( ) Dont know
------------------------------------
SECTION 2: ATTITUDES TOWARDS TIPPING
------------------------------------
Please complete questions 1-4.
1. What do Chinese generally feel about tipping?
( ) It is desirable
( ) It is acceptable
( ) It is undesirable
( ) It is to be avoided
( ) I dont know
2. How are Chinese usually viewed if they DO NOT TIP when they receive a
service of the quality they expected?
( ) Positively (e.g. they are OK, generous)
( ) Negatively (e.g. they are mean, stingy)
( ) Indifferently neither positively or negatively
( ) I dont know
3. How are Chinese usually viewed if they DO TIP when they receive a service
of the quality they expected?
( ) Positively (e.g. they are OK, generous)
( ) Negatively (e.g. they are mean, stingy)
( ) Indifferently neither positively or negatively
( ) I dont know
4. What tipping customs do YOU usually adopt when you are in a foreign
country?
( ) The Chinese customs
( ) The foreign customs, if I know them
( ) A mixture of both the Chinese and the foreign customs
( ) None
Please include any further comments regarding tipping in China.
For example, you can identify other occupations not mentioned in Section 1
that are regularly tipped in China; any anecdotes or stories about tipping;
the Chinese name for tip and tipping; variations in tipping practices by
region or city in China etc.
--------------------------------------------------
SECTION 3: YOUR DETAILS
--------------------------------------------------
Please complete questions 1-4.
1. Which part of China do you (or did you) live?
Your Region...
Your Nearest City/Town...
2 What is your sex?
( ) Female
( ) Male
3. What is your age?
( ) 18-24
( ) 25-34
( ) 35-44
( ) 45-54
( ) 55-64
( ) 65+
4. What is your current occupation?...
***************************************************
THANK YOU FOR COMPLETING THIS QUESTIONNAIRE
***************************************************
Please forward the questionnaire by cutting/pasting to any of your friends
or colleagues who may also be interested in completing the survey.
Mark Starbuck
Department of Sociology
University of Oxford
_________________________________________________________________
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