Re: [Ring] recover PIN

[Pedro Silva]

Thanks for the detailed explanation.
I will create a new account.

Best,
Pedro

On Fri, 13 Jan 2017, at 00:31, Simon Désaulniers wrote:
> Hi Pedro,
> 
> > 1) I open the app on Android and get the screen
> >  a) Link this device to an account
> >  b) Create a ring account
> 
> This behavior is a sign that Ring doesn't find your account since it's
> not
> brining your contacts list. It seems to me that between (i) and (ii), you
> may
> have lost your account for some reason. If you can reproduce this, we
> would like
> to know how. Then, you could file a bug[1].
> 
> > 2a) I would like to Link this device to an account - because I want to
> > continue using my previous account/username 'pedrosilva'
> >  - app asks me for the Password and 'Enter PIN'
> >  - I know the password for my username 'pedrosilva' but I don't have any
> >  PIN (it's random, I don't have to save it so why am I being asked about
> >  it?)
> 
> According to what I said above, what you're explaining is an expected
> behavior,
> i.e your account is lost, therefor your username also.
> 
> > (it's random, I don't have to save it so why am I being asked about
> >  it?)
> 
> You're being asked for a PIN because you selected the option to "link a
> device
> with an EXISTING account", but since you lost your account somehow, your
> account
> doesn't exist because accounts *only* exist on devices you configured.
> There are
> no central server for saving you accounts because Ring is distributed by
> design.
> 
> The only thing to do is to create another account. As soon as you have
> done
> this, if you want to secure your account a bit more, I recommend you use
> another
> device (your desktop, tablet, etc.) to link them to your account so that
> together, your devices prevent your account from vanishing somehow. You
> can
> refer to the GNU/Linux tutorial[2].
> 
> I hope this helps.
> 
> Regards,
> 
> 
> [1]: https://tuleap.ring.cx/projects/ring/
> [2]: https://ring.cx/en/tutorials/gnu-linux#RingID
> 
> On Thu, Jan 12, 2017 at 09:55:26PM +0100, Pedro Silva wrote:
> > Hi Simon,
> > 
> > Appreciate your response.
> > 
> > - performed steps i and ii on the same device - android
> > - didn't unistall app in between, the app simply kind of reseted itself
> > and started to ask me to create a new account again
> > 
> > - something doesn't make sense on your statement "The PIN is always
> > random and is generated each time you want to link a new device to your
> > account. Therefor, you never have to save the PIN for later use" because
> > now:
> > 
> > 1) I open the app on Android and get the screen
> >  a) Link this device to an account
> >  b) Create a ring account
> > 
> > 2a) I would like to Link this device to an account - because I want to
> > continue using my previous account/username 'pedrosilva'
> >  - app asks me for the Password and 'Enter PIN'
> >  - I know the password for my username 'pedrosilva' but I don't have any
> >  PIN (it's random, I don't have to save it so why am I being asked about
> >  it?)
> > 
> > 2b) if I select Create a ring account
> >  - app asks me to choose a new public username - which of course doesn't
> >  let me use again 'pedrosilva' - username already taken
> > 
> > 
> > So my question: how do I continue using my account/username/password on
> > this same device without a PIN?
> > 
> > Best,
> > Pedro
> > 
> > 
> > On Thu, 12 Jan 2017, at 20:31, Simon Désaulniers wrote:
> > > Greetings Pedro,
> > > 
> > > (i)
> > > 
> > > > I installed the app on Android, defined an username "PedroSilva" and a
> > > > password but didn't save the pin.
> > > 
> > > (ii)
> > > 
> > > > Later on, the app started to ask me again to login or create an account.
> > > 
> > > Have you performed steps (i) and (ii) on a same device ? In between step
> > > (i) and
> > > step (ii), have you uninstalled the app ?
> > > 
> > > > I cannot login anymore because I don't know the PIN and there is no
> > > > option to login with the username/password.
> > > 
> > > It sems you are using a new device and you are trying to *link* it to
> > > your
> > > existing account.
> > > 
> > > > but didn't save the pin.
> > > 
> > > The PIN is always random and is generated each time you want to link a
> > > new
> > > device to your account. Therefor, you never have to save the PIN for
> > > later use.
> > > 
> > > > So my question is: how or where do I recover the PIN using the username
> > > > and password?
> > > 
> > > To link a new device to your account, you *need* another device having
> > > access to
> > > the internet which will generate the PIN for the second device. You then
> > > use
> > > that PIN in pair with your password on the second device to complete the
> > > process.
> > > 
> > > Regards,
> > > 
> > > On Thu, Jan 12, 2017 at 09:26:05AM +0100, Pedro Silva wrote:
> > > > Hello,
> > > > 
> > > > 
> > > > 
> > > > I installed the app on Android, defined an username "PedroSilva" and a
> > > > password but didn't save the pin.
> > > > Later on, the app started to ask me again to login or create an account.
> > > > I cannot login anymore because I don't know the PIN and there is no
> > > > option to login with the username/password.
> > > > 
> > > > 
> > > > So my question is: how or where do I recover the PIN using the username
> > > > and password?
> > > > 
> > > > 
> > > > Thanks,
> > > > 
> > > > Pedro
> > > 
> > > -- 
> > > Simon Désaulniers
> > > address@hidden
> > > ring:d92721cd88395f7c4953004cde769c4976cbe82c
> > > Email had 1 attachment:
> > > + signature.asc
> > >   1k (application/pgp-signature)
> 
> -- 
> Simon Désaulniers
> address@hidden
> ring:d92721cd88395f7c4953004cde769c4976cbe82c
> Email had 1 attachment:
> + signature.asc
>   1k (application/pgp-signature)