Re: Frescobaldi Log Error -1073741819 on Windows10

[Ben]

On 9/27/2018 11:44 AM, Peter Gentry wrote:

----Original Message-----
From: Karlin High <address@hidden> 
Sent: 27 September 2018 15:00
To: Peter Gentry <address@hidden>; address@hidden
Subject: Re: Frescobaldi Log Error -1073741819 on Windows10

On 9/27/2018 7:58 AM, Peter Gentry wrote:

I believe that there was a Windows update that downloaded on the 
Desktop (in daily use) first and only subsequently on the Laptop.

 > Is it too obvious to conclude that there was something in the last  >
update around permissions that is causing the issue.

No, I'd say that's not at all too obvious.

In my experience, Windows systems are less stable when an update is awaiting
a restart to finish its install. I'd suggest doing a manual check for
updates and then a restart. Make sure it completely got over them. Apologies
if you've already done all that.

And, which version of Windows 10 is this? (Win-key + R, winver, Enter)

If it's not 1803, and your situation doesn't have a reason to avoid the
upgrade, I'd say get the upgrade. If something's gone sideways with Windows
internals, there's a chance the upgrade might set things right. 
(In fairness, there's ALSO a remote chance it could break other things...
Microsoft and their too-often Win10 upgrades... mumble mumble, rant
suppressed.)

I'd also wonder about hardware diagnostics. But since it sounds like this
problem suddenly came up on 2 different machines at once, a hardware problem
seems a lot less likely.
--
Karlin High
Missouri, USA

Yup 1803 fully up to date ; hardware diagnostics all pass. Still baffled.

Hi Peter,

Windows 10 is horrendous when it comes to permissions. There are so many issues that cause users grief. Everything from ownership conflicts, desktop permissions, etc.

You already re-installed the programs, great.
You're up to date otherwise on the system, awesome.
But Windows 10 still is going to complain and make your life frustrating...sorry....

Questions:

1) What is the exact location/path of your LilyPond install?
2) What is the exact location/path of your Frescobaldi install?
3) What are the folder permissions for those paths? Who has full access? Who owns the directories?
4) Perhaps try un-installing all Lily/Fresco and re-install but explicitly place them in a user-owned 'safe' location (i.e. NOT program files)
5) Try running as admin after install into safe location. Success? New error in log?
6) Can you try, as a long shot, just to see if you can run your Frescobaldi project without errors in SAFE MODE? (can't hurt to try)
7) Did you manually install Ghostscript? If so, where and what version? (I suggest installing it manually as a test)
https://www.ghostscript.com/download/gsdnld.html

8) Don't give up :)

Good luck Peter!