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Re: [Discuss-gnuradio] Mayday, Mayday, flex2400 is down


From: Alex Gross
Subject: Re: [Discuss-gnuradio] Mayday, Mayday, flex2400 is down
Date: Tue, 26 Sep 2006 17:36:46 -0400
User-agent: Thunderbird 1.5.0.7 (Windows/20060909)

Matt,

You do an excellent job with the production and support. I think he was kidding about free repair service. That's what the wink meant. I think ... :)

--Alex



Matt Ettus wrote:
hanwen wrote:

Help!
Today, I connect two flex2400 directly through a coaxial wire. Maybe the gain is too high, the receiving one don't work any more. One I plug the broken one on the mother board, the python graph seems not running and no data is transferred from usrp to PC. I see nothing on the fft window of usrp_fft.py. I wonder which part of the daughter borad is broken and if it could be repaired. I hope Ettus Research can provide me some repair service and it's free cause the board is just bought about 5 months ago ;)

Hanwen,

I don't understand why you think this should be a free repair. Everything you purchased from me worked at the time you received it, and has continued to work for 5 months. The only reason it no longer works is that you did something which:
     1) I have repeatedly stated should not be done.
2) Would have destroyed just about any receiver you are likely to find. Just to be clear for everyone out there -- if the products you buy from me don't work WHEN THEY ARRIVE, I will replace them. If you break them, I am not responsible. This includes, but is not limited to:

   Lightning strikes to your equipment
   You dropping metal objects onto powered circuit boards
   Spilling your coffee on them
   Transmitting directly into the receive port
   Not taking adequate static safety precautions
   Using power supplies other than the ones I provide
Please also note that it is EXTREMELY rare for items to arrive broken, since everything is tested immediately before shipment.

Matt



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