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[C&IT Help Desk]

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PLEASE READ THIS ENTIRE MESSAGE
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We thank you for contacting the Computing & Information Technology Help Desk. 
We offer computer help to the Wayne State University community for supported 
systems, services and software. We respond to your e-mail within two (2) 
business days and in the order it was received. DO NOT EXPECT A REPLY IF YOU 
ARE NOT AN AFFILIATE OF WAYNE STATE UNIVERSITY.

We are open Monday – Friday, 8AM-6PM (except on University holidays or 
closure). To contact us via phone or fax, dial:

313-577-4778 (phone)
313-577-2115 (voicemail)
313-577-6780 (fax)

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Frequently Asked Questions (FAQ)
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1) CAN YOU HELP IF I HAVE FORGOTTEN MY ACCESSID AND PASSWORD, OR IF I NEVER 
RECEIVED THEM?

Yes, we can help you with that.

a) Unknown AccessID: You can look up your AccessID by going to our online 
directory at http://support.wayne.edu/acctmanagement/ldap_search.php3. If you 
need the password reset please call us during regular business hours.

b) Unknown Password: New students, new hires, and any student who has taken 
classes in the last two years, but not yet activated their AccessID, currently 
has their password set to their Personal ID (as printed on their WSU OneCards). 
Please activate your AccessID by logging into http://pipeline.wayne.edu

c) Forgotten Password: We cannot reset passwords via e-mail due to privacy 
concerns. If your challenge question is set and you know the answer, you can 
reset your password at http://pipeline.wayne.edu and clicking on the "Forgot 
your password? Click here" link. If you have not set your challenge question, 
do not remember the password, or are locked out of Pipeline, please call us 
during business hours. 

2) CAN YOU HELP ME WITH QUESTIONS ABOUT ADMISSIONS, REGISTRATION OR FINANCIAL 
AID?

The short answer, unfortunately, is no. We are computer support. We can help 
you gain access to that information, but we do not have the ability to discuss 
status, aid awards, holds or otherwise interpret the information.

a) Admissions: If you've received a letter from Admissions with your AccessID 
and password, then you can track your application status. Log into 
http://pipeline.wayne.edu and click on the application status graphic on the 
right side of the page. For any further information about a current 
application, please e-mail address@hidden or call 313-577-3577. To request 
information about the University, please e-mail address@hidden or call 
877-WSU-INFO.

b) Financial Aid: If you received a letter stating you've not activated your 
AccessID e-mail and you have, do not be concerned. You cannot access WSU 
Pipeline without having first applied for admission to the University. If you 
have applied to the University and have not yet been informed of your AccessID, 
please call us. Due to the private nature of student information, we will not 
handle passwords over e-mail. If you have questions about your aid, please 
contact Financial Aid at 313-577-3378.

c) Registration: If you are experiencing problems with registration itself, 
please call the Registration & Scheduling help line at 313-577-3541. If you are 
experiencing technical difficulties, please contact us at 313-577-4778.

3) I’M CONFIGURING MY E-MAIL CLIENT. WHAT ARE THE MAIL AND SMTP SERVERS?

- The POP/IMAP server is: mail.wayne.edu
- The SMTP server is: smtp.wayne.edu (Please remember that, if you are not on 
WSU’s campus or using us for dial-in that you need to use your ISP’s SMTP 
server (i.e., Comcast users will use smtp.comcast.net). Please contact your ISP 
if you are unsure of what your SMTP server name is.)

5) CAN YOU STOP ALL THESE MESSAGES I GETTING? AM I INFECTED WITH A VIRUS? ARE 
YOU?

We cannot stop all of the messages, though we do stop many of them from 
reaching you. We suggest using filtering on WebMail or your e-mail client to 
keep any undesired messages from your inbox. For spam messages (unsolicited 
commercial e-mail), please see 
http://support.wayne.edu/allwsu/email/spam/index.php for details.

In the case of viruses, more than likely neither you nor we are the ones 
infected because many recent viruses (SoBig, Klez, Yaha, etc.) “spoof” the 
“FROM:” line in the e-mail. We still HIGHLY suggest you update your anti-virus 
software on all computers you use and run Windows Update or Software Update (on 
a Macintosh) to download and install critical updates to your system software. 
If you are a WSU student or employee please go to 
http://support.wayne.edu/download and download Symantec AntiVirus and then 
install and update it. If you already have an anti-virus product installed, 
please ensure that it is up-to-date and that you've scanned your system 
recently.
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Again, thank you for contacting the C&IT Help Desk, and we will respond to you 
as quickly as possible.

- The Staff of the C&IT Help Desk