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Thank you for contacting us!  

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Message Reference Number: 7971942
Subject: Re: Details
Received: 8/19/03, 07:42:PM 
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We appreciate your patience -- we're making every effort to respond to your 
e-mail within 2 business days.  However, during peak times it may take as long 
as 4 business days for a response should one be necessary.

Thanks again!
Customer Service